1. These organisational regulations are instituted by force of Article 24 in conjunction with Article 23 of the Medical Activities Act of 15 April 2011 (the uniform text: OJ of 2020, item 295 as amended).
2. The regulations set out the manner, terms and conditions of healthcare benefits provided by a medical entity under the name Dr Szychta (‘the Surgery’ below)
3. The regulations apply to all staff of the Surgery as well as persons providing healthcare benefits to the Surgery under civil law contracts, to the patients of the Surgery, visitors, and others present on the Surgery premises in connection with the process of healthcare benefits provision.
Goals and duties
1. The goals of the Surgery are to provide healthcare benefits in single-day surgery, health promotion and education.
2. The duties of the Surgery:
1) The provision of plastic surgery benefits in accordance with the state of the medical art, respect for patient rights, the principles of ethics, and generally prevailing laws;
2) Health promotion and health education of patients;
3) Dr Szychta Surgery ensures the foregoing healthcare benefits are carried out by qualified medical staff and trained support personnel.
4) The duties of Dr Szychta Surgery include in particular:
a) The provision of high quality healthcare benefits,
b) A conscientious discharge of duties arising from the status of a healthcare entity,
c) Obedience to professional ethics,
d) The provision of up-to-date, effective, and recognised medical methods,
e) A continuing and regular improvement of knowledge and professional qualifications,
f) The provision of healthcare benefits with a special emphasis on the patients’ safety and needs and with respect for patient rights,
g) The use of high quality medical equipment under ongoing technical supervision and meeting all quality standards required by law,
h) Discharge of any other duties of the Surgery under generally prevailing law.
Organisational structure
1. The Surgery carries out its medical activities via a medical institution named Dr Szychta.
2. The medical institution identified in section 1 above comprises:
1) The organisation – ‘Dr Szychta’.
Type and scope of healthcare benefits provided
1. The Surgery provides outpatients healthcare benefits.
2. The Surgery provides outpatients single-day healthcare benefits including:
1) Plastic surgery, general surgery, aesthetic medicine;
2) The issue of decisions and certificates concerning the patients’ health;
3) The issue of prescriptions;
4) Health promotion and health education of patients, propagation of health-fostering behaviour, the organisation and provision of medical training on healthcare benefits;
5) Medical consultations.
The location and process of healthcare benefits
1. The process of healthcare benefits provision by the entity is governed by the requirements of the Medical Activities Act, the Organisational Regulations, civil law contracts with other insurers and other providers of services to the medical entity in their capacity of subcontractors.
2. Healthcare benefits on the entity premises are only provided by medical professionals or other suitably qualified and authorised persons who meet health requirements laid out in separate regulations.
3. The medical entity provides healthcare benefits with due diligence, in accordance with the state of the medical art and the principles of professional ethics and with respect for patient rights.
4. The rooms and medical equipment of the medical entity meet specialist and sanitary requirements and standards laid out in separate regulations.
5. The apparatus and medical equipment of the medical entity are launched for trading and use in line with the prevailing regulations.
1. The medical services are provided at Dr Szychta medical institution located at:
- Szpital Jednego Dnia Etermed, ul. Żabi Kruk 10, 80-822 Gdańsk
a. The medical services are provided from 08:00 to 18:00 hours. The patients are admitted on weekdays as arranged with a patient or their statutory representative as set out in Section 5. In particularly reasonable cases, the Manager may decide to admit a patient at other times on arrangement with with a patient or their statutory representative.
b. The patients can be registered in person (by themselves, their family members or third parties), on the phone (the Surgery: +48 887 700 700/ Etermed reception: 58 320 26 00) and via electronic mail at: kontakt@chirurgiaplastyczna.pl. At the time, a patient or their statutory representative must present an identity document, supply the PESEL number, and accept the provisions of these Regulations.
c. The healthcare benefits are paid for in advance. If it becomes necessary to provide additional healthcare benefits at the time of provision, the patient will be informed of such necessity and of the costs of such additional healthcare benefits. The additional healthcare benefits are paid for after they are provided, though not later than at the date of the appointment.
d. The Surgery accepts the following methods of payments:
- Cash;
- Bank transfer;
- Credit/ debit card.
2. Prior to the provision of any healthcare benefits, the patient must supply the personnel providing the same with any information and explanations required to assure a proper performance of healthcare benefits, in particular, presenting any medical documentation and test results.
3. Any healthcare benefits are conditional on:
a. The registration of an appointment in line with these Regulations,
b. Payment for healthcare benefits,
c. The patient’s conscious consent to the provision of healthcare benefits,
d. The supply of the information specified in Section 6;
e. A positive qualification of a patient.
The availability of healthcare benefits
1. The Surgery arranges the provision of its medical services so as to provide the best possible availability and convenience of healthcare benefits.
2. Medical services are provided to the patients in return for payments according to a price list prevailing at the date of a healthcare benefit, set by the Manager and contained in Appendix 1 to these Regulations.
3. The patients are registered and appointments are arranged by the administrative staff of Dr Szychta Surgery. The administrative staff arrange a date of appointment or surgery as the patients appear and as suitable to the schedule of appointments, surgeries, and working hours. In addition, an appointment can be arranged online via the web portal znanylekarz.pl.
4. The questions posed to patients at the time of registration should involve the following patient details: full name, PESEL No., address phone number, email address. When registering, the patient must also complete a Personal data processing statement according to the GDPR law.
5. The administrative staff of Dr Szychta Surgery, when requested by a patient, should supply information about the scope and specialisation of services and surgeries, the nearest dates of appointments and surgeries, and the standard price list of services prevailing at the time.
6. The Surgery reserves the right not to admit a patient or to discontinue any healthcare benefits in the following cases:
1) If the patient’s health condition prevents the provision of any healthcare benefits;
2) If the conditions set out in §5 Section 7 are not met;
3) In case of an epidemic emergency or for the sake of health safety of patients;
4) If a patient, their statutory representative or others accompanying a patient breach the duties and prohibitions laid down in §9 Sections 4 and 5 of the Regulations. Such a decision is made by the Manager, their deputy or another person authorised by the Manager;
5) In any other cases where the provision of healthcare benefits is impossible for reasons beyond the Surgery’s control.
The quality policy
1. Medical services of the Surgery are carried out by personnel suitably qualified and authorised as laid down in separate regulations.
2. Medical services are provided to patients with due diligence, in accordance with the state of medical art and in conditions appropriate to the relevant specialist and sanitary requirements.
3. Persons providing patients with healthcare benefits follow the principles of professional ethics set out by the appropriate medical professional self-government bodies.
4. All equipment used at the Surgery is suitably licensed and certified and products have appropriate expiry dates.
Medical documentation
1. The Surgery keeps, maintains, and makes available medical documentation as stipulated by the Patient Rights and Patient Rights Ombudsperson Act of 6 November 2008 and executive regulations.
2. The Surgery ensures the protection of personal data contained in medical documentation. Medical documentation is maintained for a time laid down in the generally prevailing legislation.
3. The Surgery does not charge fees for making medical documentation available.
The patient’s rights and duties
1. Healthcare benefits are provided with due respect to the patient’s rights laid down in the Patient Rights and Patient Rights Ombudsperson Act of 6 November 2008 and separate regulations.
2. A patient whose rights are violated when taking advantage of healthcare benefits has the right to present an oral or written complaint to the Manager or a person replacing the Manager.
3. Information about the patient’s rights is made available to patients in writing in a publicly accessible place at the location of healthcare benefits.
4. A patient must:
1) Follow the provisions of these Regulations;
2) Follow the principles of personal hygiene;
3) Respect the rights of other patients;
4) Respect the Surgery’s property.
5. On the medical institution’s premises, it is prohibited to:
1) Drink alcohol;
2) Smoke tobacco, including e-cigarettes;
3) Bring animals;
4) Canvas customers and engage in gainful activities.
The management of the Surgery
1. The Surgery is managed by its manager (Paweł Szychta, Magdalena Szychta).
2. The Manager conducts the affairs of the Surgery, represents, and discharges other duties under generally prevailing legislation.
3. The Manager may appoint deputies to manage the particular units or organisations or a given type of affairs. To this end, the Manager can issue the necessary powers or authorisations to deputies.
4. The Manager may delegate to a specific person the duty of supervising the quality of healthcare benefits, coordinating the work of medical staff employed by or working with the Surgery, and supervising the medical documentation.
5. The duties of the entity Manager:
a) The management of the activities of the medical entity,
b) The representation of the medical entity,
c) Decisions in and full responsibility for any affairs concerning the operation of the entity,
d) The management of the property of the healthcare benefit provider,
e) The institution of internal normative documents,
f) The conduct of HR, payroll, and welfare policies in compliance with the prevailing regulations,
g) The issue of powers of attorney to staff under the prevailing legislation and within their authority,
h) Undertakings for the sake of development of the medical entity,
i) The supervision and coordination of work of directly reporting organisations,
j) Granting of holiday, emergency and special leaves to directly reporting staff,
k) The supervision of a continuing work of the healthcare benefit provider to ensure replacements for absent staff,
l) Provision of appropriate human resources at the particular workplaces,
m) Signing of correspondence addressed to external parties, including: - state administration authorities, - formal legal contracts, containing decisions related to organisational, HR and payroll changes, - for internal use, including: regulations of basic problems that require standing arrangements on the basis of standard principles and of one-off problems of key importance, one-off official orders to specific persons to assure discharge of highly important duties (without establishing permanent organisational principles), general letters supplying certain facts and information to some categories of recipients (communications, notifications, etc.), instructions, guidelines, regulations that permanently establish detailed rules and procedures.
n) Authorised staff can sign correspondence relating to the operation of the surgeries and labs they run,
o) Cooperation with an EHS Specialist and Book-keeper,
p) The supervision of obedience to EHS and fire safety regulations and provision of staff training in this area,
q) Supply of documents to other healthcare benefit providers or institutions on their demand and making sure the documents are returned,
r) The supervision of regular staff medical and sanitary testing,
s) Care for the improvement of staff qualifications,
t) Receipt of patient complaints and requests.
2. The Receptionist’s duties:
a) The registration of patients as they appear in person or via third person, contact by phone or email,
b) The compilation of medical case histories, preparation of incoming patients’ medical documentation, ordering and filing of the documentation at the end of medical appointments, c) The provision to interested parties of detailed information about working dates and hours of the benefit provider, about the types and conditions of healthcare benefits offered,
d) Verification of patients are eligible for healthcare benefits,
e) Directing patients to and bringing their medical documentation to the appropriate clinics and surgeries,
f) The collection, ordering, storage, and filing of medical documentation,
g) Keeping a schedule of patients with the dates of their appointments,
h) Close cooperation with physicians and medical staff to arrange the admissions of patients,
i) Making sure the Surgery is provided with forms and other office supplies,
j) Notifying the Manager forms and other office supplies are required,
k) The preparation of compulsory reports, the collection and compilation of statistics connected with the operation of the healthcare benefits provider,
l) The processing and filing of personal details,
m) The protection of documents against unauthorised access,
n) Housekeeping and assuring safety of the workplace,
o) Obedience to the prevailing medical procedures and instructions,
p) The keeping of professional secrets,
q) Obedience to EHS and fire safety regulations and principles and to the Organisational regulations in place,
r) Other professional duties as ordered by the Manager, though not specified in this section.
3. The duties of the Physician:
a) Performance of healthcare benefits as part of their medical activities,
b) Medical treatment,
c) The ongoing keeping of patients’ medical documentation,
d) A proper and reasonable administration of drugs and medical supplies.
e) Care for proper operation and use of medical equipment,
f) A systematic improvement of professional qualifications and quality of healthcare benefits,
g) Obedience to the regulations of the Personal Data Protection Act, medical and professional confidentiality, work discipline, employment health and safety, the charter of patient rights,
h) Cooperation with other staff of the institution in work organisation and patient care,
i) Dermatological education,
j) Protection of personal data from unauthorised access, unreasonable modification or destruction, illegal disclosure or acquisition,
k) Tactful and kind behaviour in relation to individuals appearing at the Surgery,
l) The keeping of professional confidentiality,
m) Obedience to EHS and fire safety regulations and principles and to the Organisational regulations in place,
n) Other professional duties as ordered by the Manager, though not specified in this section.
The conditions of cooperation with other medical entities
1. In order to assure a correct and continual process of healthcare benefits, the Surgery works with other medical entities that provide healthcare benefits to patients as well as with other medical professionals.
2. This cooperation follows the principles set out in the generally prevailing legislation and with due respect to patient rights. Its detailed rules may be specified in separate agreements.
The video monitoring of premises
1. To assure the safety of patients and staff, the Surgery monitors its generally accessible premises with image recording equipment (video monitoring). Sound is not recorded as part of the video monitoring.
2. The video monitoring covers the areas of entrance, waiting room, reception, and the publicly open hall of the medical entity. It does not cover the rooms where healthcare benefits are provided.
3. The Surgery processes the personal data contained in the video monitoring recording solely for the purposes set out in Section 1.
4. The motoring continues round the clock. The recordings are retained for a maximum of three months and are destroyed afterwards, unless separate regulations stipulate otherwise.
5. The recordings may be made available to entities and authorities empowered by separate regulations.
6. The operation of the recording, retention, and presentation of the recordings may be contracted to a third party subject to a separate agreements and the principles of personal data processing under the generally prevailing legislation.
7. The Surgery Manager informs patients and others who are potentially covered by the video monitoring about the principles of personal data processing in connection with the monitoring of premises, including the objectives and legal grounds of the processing, by posting a suitable information clause in an openly accessible location in the Surgery.
Final provisions
1. These Regulations become effective as of 25.06.2021.
2. The provisions of generally prevailing legislation, including in particular the Medical Activities Act of 15 April 2011, the Patient Rights and Patient Rights Ombudsperson Act of 6 November 2008 and executive regulations to these laws apply to matters not governed under these Regulations.
The Surgery Manager: Paweł Szychta, Magdalena Szychta
Expert
